Frequently Asked Questions and Answers

We only give the following offer to new customers only. This is a one in a lifetime offer, once it’s gone it’s gone. So get yours now.

Monzato offers worldwide delivery, using high-end courier services.

All of our garments are made to order and take approximately 4-5 weeks to arrive upon purchase. Once your order is ready for shipping, we will fulfil your order and ship it out to you. Our accessories are stocked items and will be sent within 1-3 business days after payment has been received.

Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.

Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.

We accept Visa, MasterCard, Stripe, PayPal and American Express for all countries.

Do you offer Affirm or Klarna?

Yes, both Affirm and Klarna

RETURN

Online purchases made through Monzato.com are valid only for exchange or store credit within 5 days from the ship date. To view if you have any online store credit, click on  Payment Methods  within your account. Your balance will appear in this section of your account.

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.

When visiting our website, Monzato receives and records information from your browser through a variety of methods, such as cookies and pixel tags. Cookies are pieces of information sent to your web browser when you visit the Monzato website. Working in combination with website content, cookies capture and remember information like shopping cart items, purchase history, username, password, and other information.

We use cookies and tiny graphic images called pixel tags to track, in aggregate form only, customers’ site usage and recognize personal settings and preferences; enabling us to improve site services and experience. Cookies and pixel tags also provide us with data about site traffic and interaction, and identify, obtain, and measure trends, statistics, and other general site analytics so that we can offer better site experiences and tools in the future. As is common practice on many websites, we may contract with third parties to assist us in gathering data, however, they are only permitted to use information collected to help Monzato conduct and improve its business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by adjusting your browser settings. However, please note that disabling cookies will restrict access to many of the features that make our website more efficient, as well as prevent certain services, including online shopping, from functioning properly. Monzato also works with companies who use tracking technologies to serve ads on our behalf across the internet. Additionally, these companies may collect non-personally identifiable information about your visits to our website to help research and measure the effectiveness of our online content, advertisements, and other forms of communications.

If you are located in Europe, you can delete cookies via Your Online Choices, to ensure they won’t be placed on a third party website.