Monzato offers worldwide delivery, using high-end courier services.

Due to incredibly high demand, all orders are currently shipping out from our warehouse in approximately 5-7 business days. Once shipped you will receive a tracking number. If you choose expedited shipping they will ship faster but will still take 5-7 days to leave our facility. Please note, all shippers are currently experiencing occasional delays. 

We accept Visa, MasterCard and American Express for all countries.

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.

When visiting our website, Monzato receives and records information from your browser through a variety of methods, such as cookies and pixel tags. Cookies are pieces of information sent to your web browser when you visit the Monzato website. Working in combination with website content, cookies capture and remember information like shopping cart items, purchase history, username, password, and other information.

We use cookies and tiny graphic images called pixel tags to track, in aggregate form only, customers’ site usage and recognize personal settings and preferences; enabling us to improve site services and experience. Cookies and pixel tags also provide us with data about site traffic and interaction, and identify, obtain, and measure trends, statistics, and other general site analytics so that we can offer better site experiences and tools in the future. As is common practice on many websites, we may contract with third parties to assist us in gathering data, however, they are only permitted to use information collected to help Monzato conduct and improve its business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by adjusting your browser settings. However, please note that disabling cookies will restrict access to many of the features that make our website more efficient, as well as prevent certain services, including online shopping, from functioning properly. Monzato also works with companies who use tracking technologies to serve ads on our behalf across the internet. Additionally, these companies may collect non-personally identifiable information about your visits to our website to help research and measure the effectiveness of our online content, advertisements, and other forms of communications.

If you are located in Europe, you can delete cookies via Your Online Choices, to ensure they won’t be placed on a third party website.